Ask SCORE: Are you an effective listener?
Q: Your recent article on communication skills did not reference the art of effective listening. Isn't this as important as how you convey the message?
A: You are quite correct; in fact there is scientific proof that we hear only half of what is said, and retain only half of what we heard. There have been scores of articles written on effective listening and I will try to incorporate some key points to consider:
Effective listening is an acquired skill that requires one to make a conscious effort to focus on what is being said — not just the words, but the entire message.
You cannot allow yourself to be distracted. This is easier said than done. I recall a time when I was listening to a book on tape. The subject was "how to become an effective listener." The speaker was making a point that caused me to reflect on a similar situation I had experienced in the past. The result was that I missed hearing the next five minutes of the message.
If you are the one delivering the message, you must be sensitive to your audience. Are you talking to or talking with them? If you are doing all the talking, there's no way you can determine if your message is being received. If the subject matter is detailed, find a way to inject tidbits of humor. After a key point or series of points have been made, ask for feedback and questions. This will encourage the listener to pay close attention.
If you are the one receiving the message, it is important to make eye contact with the speaker. Do not hesitate to ask questions or clarification of a statement. Remember, there are no dumb questions if you do not know the answers. However, allow the speaker to finish making his point before interrupting.
In a group setting, there may not be enough time for everyone to put in their two cents. In many instances, your question may be answered by the speaker as he develops the topic.
You should be taking notes. When you use more than just one sense you have a better chance of retaining the information. Hear it, speak it, write it down and you will remember.
Effective Listening Techniques - News
Q: Your recent article on communication skills did not reference the art of effective listening. Isn't this as important as how you convey the message? A: You are quite correct; in fact there is scientific proof that we hear only half of what is said,
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